Last Updated: May 2025
1. Introduction
Bergamo Coaching (operated by Dr Paul Bergamo) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit bergamocoaching.com.au, purchase a program, or interact with us in any way.
By using this website you consent to the practices described in this policy.
2. What Information We Collect
We may collect the following personal information:
Name and email address when you purchase a program or submit an enquiry form. Payment information processed securely through Stripe — we do not store your credit card details directly. Login credentials created when you access the program portal. Usage data including pages visited and content accessed within the portal. Communications you send to us via email or contact forms.
3. How We Collect Your Information
We collect personal information directly from you when you purchase a program, create a portal account, submit an enquiry, or contact us by email. We may also collect information automatically through cookies and analytics tools when you browse the website.
4. How We Use Your Information
We use your personal information to process your purchase and provide access to the program portal. We use it to send you your login credentials and program-related communications. We use it to respond to your enquiries and provide customer support. We use it to send you relevant updates, program announcements, and professional development content where you have consented to receive these. We use it to improve the website and program content based on usage data.
We will not use your personal information for any purpose that is unrelated to the above without your consent.
5. Email Communications
By purchasing a program or submitting an enquiry on this website, you consent to receiving email communications from Bergamo Coaching. These may include your login details, program updates, and relevant professional development content.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us at [email protected]. Please note that transactional emails such as login details and purchase confirmations cannot be unsubscribed from as they are necessary to deliver the service you have purchased.
6. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted third party service providers who assist us in operating the website and delivering our programs, including GoHighLevel (platform and course portal), Stripe (payment processing), and Google (analytics). These providers are required to handle your information in accordance with applicable privacy laws.
We may also disclose your information where required by law or to protect the rights and safety of Bergamo Coaching or others.
7. Payment Security
All payment transactions are processed securely through Stripe. Bergamo Coaching does not store your credit card or banking details. For information on how Stripe handles your payment data, please refer to the Stripe Privacy Policy at stripe.com/au/privacy.
8. Data Storage and Security
Your personal information is stored securely on the GoHighLevel platform. We take reasonable steps to protect your information from unauthorised access, misuse, loss, and disclosure. However, no data transmission over the internet or storage system can be guaranteed to be completely secure. Use of this website and its services is at your own risk.
9. Cookies
This website uses cookies to improve your browsing experience and analyse website traffic. Cookies are small text files stored on your device. You may disable cookies through your browser settings, however this may affect the functionality of the website.
10. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if any information is inaccurate or out of date. To make such a request, contact us at [email protected] We will respond to your request within a reasonable timeframe.
11. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us at [email protected]. We take all privacy complaints seriously and will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of the website following any update constitutes your acceptance of the revised policy.
13. Contact
For any privacy-related enquiries, please contact:
Dr Paul Bergamo Bergamo Coaching [email protected]
Address: 346A Boronia Rd, Boronia VIC 3155
Phone: (03) 9887 4144